Returns Policy

At Woven Stone, every item is carefully handmade to order, with each piece crafted to your chosen specifications. As such, our concrete furniture is classed as custom and made-to-order, which means it is non-refundable and non-returnable once an order has been confirmed and production has begun.
We encourage all customers to review product dimensions, finishes, and lead times carefully before placing an order. If you have any questions, please get in touch—we’re always happy to advise before you commit.

Damage or Defect on Delivery
If your item arrives damaged or defective, please notify us within 48 hours of delivery by emailing photos of the issue to your email address. We require:

• Clear photos of the damage or defect
• Photos of the packaging and crate at delivery
• Your order reference

We will assess the claim and work with you to repair, replace, or refund the item as appropriate. Refunds will not be issued until a claim has been processed with the courier and accepted.

Please note: Refusal to accept delivery or failure to notify us within the timeframe may void your right to a claim.

Cancellations must be made within 24 hours of placing your order. After this period, materials may already have been allocated or work may have begun, and we cannot guarantee a full refund.